Complaint Resolution

Complaint Resolution Process

Effective Date: January 1, 2026

Butte Credit is committed to addressing consumer concerns promptly, fairly, and in accordance with applicable federal and California laws, including the Fair Debt Collection Practices Act (FDCPA) and the Rosenthal Fair Debt Collection Practices Act.

If you have a concern regarding your account or our services, you may submit a complaint using any of the following methods:

(530) 342-0133
info@buttecredit.com
Mail or In Person (By Appointment Only):
10 Declaration Dr, Suite C
Chico, CA 95973

To help us review your concern efficiently, please provide:

• Your full name
• Account number (if available)
• Contact information
• A clear description of your concern

Please do not include sensitive personal or medical information in written or electronic communications. For account-specific matters, we recommend contacting our office directly by phone.

Upon receipt of your complaint:

1. Your concern will be logged and reviewed
2. We may investigate your account and related records
3. We may contact you for additional information if needed

We will respond to your complaint within a reasonable timeframe, consistent with applicable laws and the nature of your request.

If your concern involves disputing the validity of a debt, please refer to our Consumer Rights page for information regarding your rights under federal and California law, including your right to request validation within 30 days of receiving notice.

If your concern is not resolved to your satisfaction, you may request that your complaint be reviewed by management for further evaluation.

You may contact the California Department of Financial Protection and Innovation (DFPI) for additional information regarding your rights as a consumer.

You may request that we limit or cease certain communications by contacting our office. We will comply with such requests as required by applicable law.